COVID-19 Community Helpline

10 April 2020


A freephone helpline to help those in vulnerable groups to access information, advice and guidance in relation to COVID-19 is open 9.00 am to 5.00pm, seven days a week.

The helpline is local to Northern Ireland, and is managed by Advice NI.

  • Freephone number:  0808 802 0020

You can also get in touch by email and text message:

  • Email:
  • Text: ACTION to 81025 

Getting Help With Foods & Medicines

If you need help, ask family, friends and neighbours to support you and use online services, such as food delivery services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help those advised to stay at home.

Speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations this will continue as normal. Your health trust or health care provider will be asked to take additional precautions to make sure that you are protected.

If you have received a letter from your GP and you have been asked to shield during the COVID-19 pandemic you may be able to get a weekly food box delivered to your home.

Food boxes are available for people who cannot afford food and who do not have a support network of family and friends to help them through this emergency. These boxes will also be available to those who are not shielding, but who are in critical need of food including families and older citizens.

If you feel you may qualify for a weekly food box you can contact the COVID 19 Community helpline who will carry out an assessment to see if you are able to avail of a food box. Your details will then be passed to partners in the Health Trusts and / or local Councils who will arrange delivery of your weekly food box.