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Documents & Publications

Here you can download a range of important documents relating to NB Housing policies and procedures. The downloads are all in PDF format.

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Total Items:  10

Documents and Publications

med_5747844__repair_satisfaction_survey.pdf

Repair Satisfaction Survey
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med_9431885__complaints_policy.pdf

Complaints Form
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med_1323413__frequently_asked_questions.docx

Planned Maintenance - Frequently Asked Questions
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med_1843837__nbhousingtenantshandbook.pdf

Tenants Handbook
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Policies

med_9925644__complaints_policy.pdf

Complaint Procedure
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med_4016902__hm-06_anti_social_behaviour_policy_review_2017_including_asb_complaints_assessm

Anti Social Behaviour Policy

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Annual Reports

NB Housing Annual Report 2014/15
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Annual Report 2010-2011
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Annual Report 2008-2009
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Annual Report 2007-2008
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med_7622430__nb_housing_annual_report2016digital.pdf

NB Housing Annual Report 2016
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med_4035323__nb_housing_annual_report_2017digital.pdf

Annual Report 2016-2017
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med_9558100__nbh_annual_report_2018.pdf

Annual Report 2017- 2018

Annual Report 2017- 2018
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Annual Report 2018-2019

Annual Report 2018-2019
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Annual Report 2019-2020
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Equality

med_8651081__rebranded_final_equality_scheme_2012.pdf

Equality Scheme
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med_8229444__nb_housing_disability_plan_2014.pdf

Disability Action Plan

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Annual Progress Report 2014-2015
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Annual Progress Report 2015-2016
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Annual Progress Report 2016-2017
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Equality Screening Decisions 2015-2016
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Equality Screening Decisions 2016-2017
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med_3086824__nb_housing_equality_scheme_reviewed_nov_2017.pdf

Equality Scheme 2017
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Disability Action Plan 2017
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med_390924__nb_housing_annual_progress_report_2018-19_.pdf

Annual Progress Report 2018-2019
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Annual Progress Report 2019/20
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Tenant Information Leaflets

Tenancy Fraud
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Complaints
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Termination of Your Tenancy
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Debt Advice
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med_6563210__gs_reviewed.pdf

Gas Safety
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med_8169766__apartment_living_reviewed.pdf

Apartment Accommodation: Information for tenants
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med_3526065__uc_leaflet_version_2019.pdf

Universal Credit
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GDPR

med_9323635__appx_1_related_policies.pdf

Appendix 1) Related Policies
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med_5885667__appx_2a_nb_housing_fair_processing_notice.pdf

Appendix 2a) Fair Processing Notice
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med_1581039__appx_2b_nb_housing_fair_processing_notice_staff.pdf

Appendix 2b) Fair Processing Notice (Staff)
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med_7662529__appx_3_nb_housing_data_sharing_agreement.pdf

Appendix 3) Data Sharing Agreement
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med_6294781__appx_4_nb_housing_data_processing_addendum.pdf

Appendix 4) Data Protection Addendum
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med_1159163__appx_5_table_of_duration_of_data_retention_periods.pdf

Appendix 5) Table of duration of retention of data
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med_7571254__nb_housing_privacy_policy_gdpr-01.pdf

Privacy Policy
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Annual Accounts

med_2080600__annual_accounts_17_18_sv.pdf

Annual Accounts 2017/18

Annual Accounts 2017/18
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Annual Accounts 2018/2019

Annual Accounts 2018/2019
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Annual Accounts 2019/ 2020

Annual Accounts 2019/ 2020
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Strategic & Business Plans

med_8231169__annual_business_plan_2020.pdf

Annual Business Plan 2020

Annual Business Plan 2020
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Strategic Plan
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Value For Money Statement

Value For Money Statement 2020

Value For Money Statement 2020
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Tenant Participation Strategy

Tenant Participation Strategy 2021-2024
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